What is your Cancellation Policy?
If you have a party reservation and cancel prior to 30 days before your delivery date, your full deposit is refunded. If you cancel 30-15 days before your delivery date, the customer forfeits their full deposit. If cancelling within 15 days of delivery date, full deposit is forfeited plus customer is responsible for full cost of any tent, linens or bounce house rentals on their reservation if deposit does not cover cost.
What is your deposit and payment policy?
When booking any party reservation with rentals of tents, linens or bounce houses, a 50% deposit is due to confirm your reservation. The week of your event, you will be contacted by an event coordinator to confirm your rentals and set delivery date. At that time the full balance of your party reservation will be due. When picking up your order an open check or credit card must be left for security purposes but no charges will be applied until rental items are returned.
Do you deliver/pick up?
We do have delivery and pick up available. We have a set scale from which we determine delivery and pick up cost based upon millage from our address. Please call and speak with one of our friendly representatives to get delivery and pick up costs for your area.
What if I need assistance with a rental after hours?
We do offer after hour pickup and deliveries for additional fees. Please call us 724-776-6990, and speak to one of our event specialist to help you with the cost.
How does your pricing work?
Pricing on the party side of our company is priced on a “per event” basis. Events normally run over a single weekend. Extended rentals are available and will be determined on an individual basis.
Pricing on the equipment side of our company is priced three different ways:
A 4 hour price, normally from 7:30am-11:30am, 12:30pm-4:30pm, and 4:30pm-7:30am.
An 8 hour price, normally from 7:30am-4:30pm, 12:30pm-7:30am, and 4:30pm-11:30am.
A 24 hour price, normally from 7:30am-7:30am, 12:30pm-12:30pm and 4:30pm-4:30pm.
Some of our equipment only has a 24 hour rate available for it.
What is your rental policy?
All party rentals are used at the lessee’s risk. General Rental exercises precaution in keeping our rentals in good condition. Conditions which prevent satisfactory operation of the rental do not relieve lessee of responsibility of rental charges.
Lessee assumes all responsibility for rentals while out of possession of lessor and promises to return such rental to General Rental in as good of condition as it was at the effective date of lease, natural wear of responsible use excepted. Lessee shall be liable for any loss, damage, theft or destruction of leased property.
All rental equipment lost or damaged beyond repair will be paid for by the lessee at the regular replacement price and all damaged rental equipment which may be repaired will be repaired by General Rental upon return thereof and the cost of such repairs shall be paid by the lessee. Accrued rental charges cannot be applied against the purchase price or cost of repairs of such damaged or lost rentals.
Scheduled rental rates begin when equipment leaves our store and continue until returned hereto. A cleaning charge will be applied to rentals returned unclean. In the event the lessee desires to extend the lease, lessee is to notify General Rental immediately to obtain approval of said extension.